At Tech Dot Com, we highly value the privacy of our customers and take utmost care to protect their personal information. As part of our unwavering dedication to prioritizing our customers, we have implemented a steadfast policy to ensure privacy is maintained across all our business operations.
We strongly believe that being transparent about how we handle customers' personal information and providing easily accessible information regarding our approach are crucial aspects of safeguarding privacy.
To offer you comprehensive insights into our privacy practices and outline the fundamental principles that govern the collection, usage, and disclosure of our customers' personal information, we have formulated this Privacy Commitment. 1
We understand that our customers may sometimes prefer a concise overview, while at other times, they may seek more detailed explanations or examples of our policies and procedures. It is important to note that our Privacy Commitment adheres to the requirements set forth by Canada's applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act, and reflects our unwavering dedication to customer privacy. Ultimately, our aim is to ensure that you comprehend the purposes behind the collection, usage, and disclosure of personal information about our customers. The following summary highlights our privacy practices.
Affiliates - Refers to entities, businesses, and/or divisions, including but not limited to, TELUS Communications Inc. and its subsidiary companies, which may exist at different times. This includes subsidiaries or divisions operating under names such as TELUS, TELUS Communications, TELUS Mobility, TELUS Québec, TELUS Retail Ltd., Koodo, and Public Mobile. Tech Dot Com is affiliated with the TELUS family. For more information regarding the privacy practices and policies of these Affiliates, please click here.
Customer - Refers to an individual who utilizes or expresses interest in using Tech Dot Com's products or services.
Tech Dot Com - In this Privacy Commitment, the terms "we," "us," "our," or "Tech Dot Com" refer to Tech Dot Com Corporation, including its subsidiary companies as they exist from time to time. The terms "we" and "Tech Dot Com" do not include independent dealers, franchisees, and distributors of Tech Dot Com or our Affiliates' products and services.
Personal information - Refers to any information about an identifiable individual, excluding their name, title, business address (including business email address), or business telephone or fax numbers as an employee of an organization. Personal information does not include de-identified or aggregated information that cannot reasonably be associated with a specific individual. Information about customers who are sole proprietors or partners is considered "personal information" if it pertains to the individuals themselves, distinct from information about their businesses. The latter type of information is protected by other Tech Dot Com policies and practices and through contractual business arrangements.
Tech Dot Com gathers specific information regarding your usage of our products and services, as well as your application for or interest in them. Unless mandated by law or exceptions outlined in relevant legislation, Tech Dot Com will not utilize or disclose collected personal information for any new purpose without first identifying the new purpose and obtaining appropriate customer consent.
As a prerequisite for providing a product or service, Tech Dot Com will require customers to grant consent for the collection, use, or disclosure of personal information if it is necessary to fulfill the identified purposes. In general, by using our products and services, customers implicitly consent to Tech Dot Com collecting, using, and disclosing personal information for all identified purposes.
We hold your privacy in high regard, and therefore, we solely collect personal information for the following purposes:
Here are some examples of what we mean by this:
- When you engage in activities such as repair completion, device trade-in, Certified Pre-Owned phone purchase, or transactions with us, Tech Dot Com typically creates a customer profile and gathers information such as name, address, preferred language, phone number, and email address.
- To verify your identity and enable our suppliers or Affiliates to conduct credit checks, we may request acceptable identification or identifying information.
- To facilitate the repair process, we may ask for your mobile device password. 2
- When you contact us, we collect and use certain personal information to confirm your identity. For instance, during a phone call, we may ask you to verify specific personal details.If you utilize a Tech Dot Com mobile application (app) or web service, we collect necessary information for authentication purposes and to provide the service.
- For billing purposes, we maintain records of the services you use and gather payment information to finalize your transactions or set up pre-authorized payments if applicable. If you have entered into a financing agreement with one of our suppliers, partners, or Affiliates for your purchase or repair, your payment information will be used to establish pre-authorized payments, governed by the privacy policy of that particular supplier, partner, or affiliate.
- When you utilize our remote repair services (such as mail-in repair or Onsite Repair Unit), we gather relevant information, including your address, to deliver those services to you.
Here are some examples of what we mean by this:
- We maintain a record of the products and services you receive from us and may collect additional information related to usage patterns associated with those products and services.
- Data collected or used for this purpose may include wireless device information such as telephone number, SIM card number, mobile carrier, operating system, network type, device manufacturer, model and make, device serial number, downloaded diagnostic results, and other applications along with their respective settings and IMEI serial number.
- To cater to your preferences more effectively, we may collect additional information, including details of the products and services you receive from us, such as the type of repair performed or the brand, make, and model of the purchased certified pre-owned device.
- We may collect or infer information about your preferences for specific products, services, or lifestyle activities from the information you provide about yourself or from authorized sources.
Here are some examples of what we mean by this:
- Periodically, we or our Affiliates analyze your usage of our products and services to offer improved product recommendations and special offers that we believe will interest you.
- We analyze your usage of our products and services to gain insights into your preferences and assist in the development or enhancement of our offerings. For example, if we observe that you obtained a repair quote or availed phone repair, we may send you information or an offer regarding a Certified Pre-Owned phone.
- Upon noting your purchase of a Certified Pre-Owned phone, we may provide a discount on an Accessory or Extended Warranty, or send you a special activation offer in collaboration with our Affiliates.
- Based on your previous transactions, we may recommend new services or products from Tech Dot Com or our Affiliates that we believe you will enjoy.
Note that customers who do not wish to receive such recommendations or offers can choose to be removed from our marketing lists at any time.
Here are some examples of what we mean by this:
- We may gather personal information to assist us in the day-to-day management of our operations, as well as the overall management and security of our business, including future growth planning.
- To aid in business development and operations, we may utilize traffic counters to analyze the number of customers visiting our stores or using our on-site repair service during specific times of the day. This information helps us plan new store locations, schedule team members, and enhance our business and operations.
- Video surveillance may be employed to monitor and/or record activities taking place within and around Tech Dot Com stores and premises. This measure is implemented for security and investigation purposes, aiming to protect against theft, vandalism, property damage, and, most importantly, to ensure the safety of both you and our team members.
- To safeguard both our customers and our business, we or our suppliers may monitor payment activity to detect and prevent fraudulent activities.
- Interactions with Tech Dot Com service representatives, including telephone calls or chats, may be recorded for quality assurance and training purposes. Additionally, our systems may perform real-time analytics on these interactions to identify trends and patterns, enabling us to serve you better. In some cases, conversational artificial intelligence (chatbots) may be utilized to expedite your interactions with Tech Dot Com.
We collect information about visits to our websites (such as techdotcom.com) to optimize our online properties and ensure their security.
Here are some examples of what we mean by this:
- In response to a court order, we may collect or retain certain information.
- We are obligated to collect specific information to comply with statutory obligations, including our tax reporting responsibilities.
We take great care with what information we share, and why. There are circumstances where we share some personal information about our customers:
Here are examples of what we mean by this. We may share personal information with:
- We may disclose personal information to a customer's legal representative or an authorized agent seeking information on behalf of the customer, provided we are satisfied that the person is authorized to receive such information.
- In cases where an account has been referred for collection, we may share personal information with collection agencies to facilitate account recovery.
- Our Affiliates play a crucial role in enhancing customer service and offering services from various divisions within the company.
- To better serve you, we may share information with our suppliers, service providers, partners, Affiliates, agents, or contracted organizations responsible for performing services or functions on behalf of Tech Dot Com. We ensure that only the necessary personal information is shared for the intended purpose.
- Conducting research on our behalf, such as customer satisfaction surveys.
- Handling data processing tasks, such as printing customer statements.
- Providing diagnostic data on customers' devices.
- Manufacturing equipment or parts, or offering warranties on customers' devices.
- Extending warranties or providing equipment repair services for customers' devices.
- Administering special programs in partnership with us, such as rewards programs.
Personal information collected by Tech Dot Com may be stored and processed in Canada or other countries. Regardless of the location, appropriate security measures are implemented to safeguard the information. However, under applicable law, foreign government agencies may have access to the information. It's important to note that data, including personal information, may be stored in the cloud, which could involve transferring data outside of Canada. To protect privacy, we utilize de-identification and other measures to minimize the amount of personal information transferred.
In cases where Tech Dot Com reasonably determines that there is an imminent danger to an individual's life, health, or security, we may share information with a public authority or its authorized representative to prevent or minimize the potential harm.
Tech Dot Com shares customer personal information with law enforcement or government agencies when required by law or regulations. For instance, we may disclose records to law enforcement in response to a valid court order.
Our suppliers, partners and Affiliates may offer payment solutions (such as purchase financing) to you. If you choose to apply for these third party services, such supplier, partner or affiliate may collect personal information in order to share that personal information with credit bureaus. The use, collection and disclosure of your personal information in these cases will be governed by the privacy policy of said supplier, partner or affiliate.
- Tech Dot Com has designated a Privacy Officer responsible for implementing an accountable privacy management program aimed at safeguarding your privacy. The Privacy Officer establishes policies and procedures to instill trust in our data handling practices.
- We have established a comprehensive information security governance program to protect your personal information using appropriate security measures. These safeguards encompass administrative, physical, and technical controls. When collaborating with other organizations, we employ contractual and other measures to ensure comparable levels of protection for your personal information.
- To safeguard personal information and fulfill retention purposes, we may de-identify the data or conduct analytics that do not require personal information.
- Ensuring the accuracy and currency of your personal information is a priority for us. We make reasonable efforts to keep it up-to-date for the intended purposes.
- We strive to respond promptly to your requests for accessing your personal information. However, there may be situations where we cannot provide access to certain information. For example, if it would disclose personal information about a third party, threaten someone's life or security, reveal confidential commercial information, or fall under legal protections like solicitor-client privilege or professional secrecy. If access is denied, we will provide the reasons upon request, except in cases where an individual's life, health, or security is at risk.
- We retain personal information only for as long as necessary or as required by law. We have guidelines, procedures, and controls in place for the retention and secure destruction of records containing personal information.
- We prioritize privacy and security training for our Tech Dot Com team members, utilizing various methods to ensure they respect and protect your privacy.
- Unless you provide explicit consent, Tech Dot Com does not disclose your personal information to third-party marketers for targeted advertising or any other purpose. However, we may disclose personal information to our Affiliates in accordance with our privacy commitment.
- We use cookies in a limited manner and solely for purposes consistent with this commitment. For more details, please refer to our Cookies Notice in our Website User Terms.
- Privacy legislation outlines specific circumstances under which organizations may collect, use, or disclose personal information without consent, such as emergencies or investigations of legal violations. Outside of these circumstances, Tech Dot Com will not collect, use, or disclose your personal information for purposes other than those specified in this commitment, our agreement with you, or the Service Terms, unless you provide your consent.
- If you have concerns regarding our privacy practices, you can address them with the Privacy Officer responsible for ensuring Tech Dot Com's compliance with our privacy commitment.We regularly review this commitment to ensure its relevance, alignment with evolving technologies and laws, and its ability to meet your changing needs.
We rely on your consent to continue to collect, use and disclose your personal information for the purposes we have identified to you. However, we want you to know that you do have choices and can refuse or withdraw your consent as follows:
- You may have your name removed from one or more of our marketing lists, such as our telephone, mail or email marketing lists. We use these lists to inform you of relevant products, services and special offers that may be of benefit to you.
-You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in either case, this may limit our ability to serve you and may force us to refuse some or all of the services you may receive from us.
- For further information about the above options, please contact us at 1-866-210-1070.
Unless you tell us otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for the purposes we have identified to you.
You may choose to unlink your devices that may be linked through our participation in a co-op designed to help us deliver consistent advertising across all of the devices you use when you access our website or use our apps. To learn more about cross-device linking or to unlink your devices, visit our Cookies Notice.
- The Tech Dot Com Privacy Commitment does not restrict Tech Dot Com from collecting, using, or disclosing publicly available information. This includes (a) customer details like name, address, phone number, and email address that are listed in directories or available through directory assistance, and (b) other publicly available information about the customer specified by regulations under the Personal Information Protection and Electronic Documents Act or other applicable laws. However, the Tech Dot Com Privacy Commitment does not govern personal information generated by or collected from Tech Dot Com's business customers, their employees, or contractors who receive Tech Dot Com services under corporate customer agreements. Nevertheless, such information is protected by other Tech Dot Com policies, practices, and contractual arrangements. The privacy practices outlined in this Commitment comply with all relevant Canadian privacy legislation and regulations.
- If you are uncertain about the authenticity of a communication claiming to be from Tech Dot Com, we recommend terminating the communication and contacting Tech Dot Com directly using the contact details provided on our website at https://techdotcom.com/contact-us/ or the contact information indicated on your mail-in repair confirmation receipt. To learn more about safeguarding the privacy and security of your information, please refer to the resources available on the TELUS website, accessible here.
Got questions or need assistance?
Contact us at Tech Dot Com! Our friendly and knowledgeable customer support team is ready to help you. Reach out to us via phone, email, or through our convenient online contact form. Don't hesitate to get in touch with us for all your electronic needs.
